Frequently Asked Questions
About orders
Q. Can I cancel my order after placing it?
A. You can cancel your order before it is shipped (before the tracking number is sent). Please contact us using the inquiry form.
Q. Can I change my order?
A. Yes, you can change the order before it is shipped (before the tracking number is sent). Please contact us as soon as possible.
Q. What payment methods are available?
A. We accept the following payment methods:
- Credit card (Visa, MasterCard, American Express, JCB, etc.)
- Shop Pay
- Apple Pay / Google Pay
- PayPal
- Amazon Pay
- Convenience store payment
- Pay Later
- PayPay
- Rakuten Pay
*Available payment methods may vary depending on the region, device, and browser.
Q. Can I get a receipt?
A. Yes, we can issue a receipt if you request one. Please write it in the comments section when placing your order.
Q. Can coupon codes be used together?
A. You can only use one coupon code per order. Multiple coupon codes cannot be used at the same time.
About Shipping
Q: How much is shipping?
A. It depends on the shipping method.
- Click Post: 185 yen (postage)
- Click Post (185 yen)
-
Yamato Transport, Japan Post, or Sagawa Express (800 yen) *The delivery company will be selected by us.
Free shipping for orders over ¥3,300 (tax included ) (within Japan only)
Q. How long does delivery take?
A. After payment is confirmed, we will ship your order within 3-5 business days (excluding weekends and holidays). We are closed on weekends and holidays.
Q. If shipping is free, can I specify the shipping method?
A. We are sorry, but we cannot accept requests for specific shipping methods or delivery dates for free shipping. We will select the most suitable shipping method based on the quantity and size of the items.
Q. Is it possible to deliver to remote islands or remote areas?
A. Yes, but there may be additional charges. If there are any additional charges, we will contact you separately after your order is placed.
Returns and Exchanges
Q. Can I return or exchange the product?
A. We do not accept returns, refunds, or exchanges for reasons of customer convenience , except in cases where the product is defective. If the product is damaged, defective, or delivered incorrectly, please contact us within 7 days of receiving the product . We will respond promptly.
Q. How do I return an item?
A. If you wish to return an item, please contact us in advance using the inquiry form and follow the instructions we provide. Please note that we cannot accept returns without prior contact.
Q. When will the refund be made?
A. After receiving and inspecting the returned product, we will process the refund within 5 to 10 business days . The refund will be made by bank transfer or by canceling the payment. We will cover any bank transfer fees.
About the product
Q. Can I check the product availability?
A. Stock status is displayed on each product page.
others
Q. How can I contact you?
A. Please contact us using the inquiry form.
Q. I haven't received any emails from the store.
A. If you use a carrier email address (docomo, au, SoftBank, etc.), emails from our store may be sorted into your spam folder or you may not be able to receive them. Please check the following points.
- Please check your spam folder
- Please allow "@shopifyemail.com" and "@shopify.com" in your domain-specific receiving settings.
- If possible, we recommend using a free email address such as Gmail or Yahoo! Mail.
If you do not receive an email, please contact us using the inquiry form.
Q. What happens if delivery is not possible or I am absent for an extended period of time?
A. If delivery cannot be completed due to an unknown address, long-term absence, refusal to receive, etc., we may cancel your order. The customer will be responsible for the shipping fee for re-shipping.